We try our best to ship your orders as quickly as possible, however, some delays may occur. Here is a list of common problems to help you avoid delays.
Keep in mind:
Total time between an order is placed and goods are received = Time it takes to process an order + Time it takes to ship all items + Time it takes for all packages to be delivered by the shipping company.
Reasons for Delay
- Billing information is inconsistent with what's on the credit card record, requiring phone verification. To protect the credit card holder, we have to verify that the credit card holder authorized the purchase. The verification process may take from a few hours to a few business days to complete.
- Billing address/name is different from shipping address/name, requiring phone verification. Again, we must verify the credit card information before shipping to protect credit card holders.
- High-value and consumer items are ordered without a manned, working phone number for phone verification. You must have a working phone number with your order. Sometimes, signed, dated, and faxed purchase orders are required.
- Wrong address or zip code used in the order. If shipping companies can't deliver they will send the packages back to us. If this happens, you will incur additional shipping charges.
- No one at the ship-to address to accept the package. The carrier will make three attempts to deliver a package. If it can't be delivered, the shipping company may send the package back to us.
- Occasionally, but rarely, it may take 10 or more business days for the package to show up. Please note that UPS does not guarantee ground shipments to residential addresses.
- Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Make your gift arrangements early.
- Stock outs. We try to contact customers in case of a stock out that delay orders for more than two business days. We may split an order and ship back ordered items separately. Back ordered items are marked as "0" on your invoice.
